About PetHey Fence

What is the PetHey Wireless Dog Fence?

The PetHey wireless dog fence is a containment system consisting of a transmitter and receiver collar. Using electronic radio signals, it keeps your dog safely within a set area, like your yard, or away from specific zones, such as a pool, patio, or kitchen counter.

How Does the PetHey Wireless Fence Work?

The PetHey wireless fence emits a low-level radio signal within the designated containment area. Your dog wears a lightweight, waterproof collar equipped with a receiver that detects this signal. If your dog approaches the boundary, the collar delivers a gentle stimulation or correction.

For indoor use, an invisible wire can be placed around specific areas like couches, counters, or doorways to create containment or "off-limits" zones.

Through consistent training, your dog learns to recognize the fence boundaries and responds to the warning signals, ensuring their safety and adherence to set boundaries.

Is the PetHey Fence System Suitable for All Pets?

Currently, our fence systems are designed for dogs of all breeds, ages, and sizes, specifically medium to large breeds. Please note, the system is not suitable for pets with a history of aggressive behavior.

We are actively developing fence systems tailored for small dogs and cats to expand our product range in the future.

Can I Move My PetHey Wireless Dog Fence to a New Location?

Absolutely! You can easily expand or relocate your PetHey wireless dog fence when you move. Please note, your pet will need to undergo re-training in the new environment.

Is the Stimulation from the PetHey Wireless Fence Collar Harmful to My Dog?

No, the stimulation from the collar is designed to be unpleasant but not harmful to your pet. It's similar to the static shock you might feel from walking on carpet in socks. While it may be uncomfortable, it does not cause any harm.

The stimulation method used in electronic fence systems has been a trusted and safe technique in dog training for over 40 years, proving to be both effective and harmless.

How Many Dogs Can Use the PetHey Wireless System?

The PetHey wireless dog fence is ideal for households with multiple pets. You can accommodate several pets on a single system, but each pet must wear their own customized Computer Collar Receiver and undergo separate training sessions due to individual personalities and temperaments.

  • F900Plus and F900 Systems: These can support up to 3 dogs.
  • F810 and F800 Systems: These systems don't require a transmitter, so you can purchase collars for as many dogs as needed without limitations.

About Order

How do I purchase a PetHey electronic fence system for dogs?

You can easily purchase PetHey electronic fence systems through our official online store or our Amazon storefront. Simply visit either platform to explore our range of products and make your purchase with ease.

What kind of payment method can I use?

Shopify Payments

Credit Cards: We accept international VISA, American Express, UnionPay, and MasterCard. Your credit card will undergo our fraud screening process to ensure security.
Alternative Payments: For added convenience, we also support Shop Pay and Google Pay through Shopify Payments. Your checkout page will display the appropriate payment options based on your country.


PayPal: Shop and pay online securely using your PayPal account. We accept PayPal payments from selected countries.
Currency Note: Please be aware that exchange rate differences may apply if the currency of your PayPal account differs from the currency displayed on our website.
Rest assured, whichever payment method you choose, we prioritize the security and privacy of your transactions.

When can I get my pacakge? Should I pay for the delivery?

Shipping Cost

We offer FREE SHIPPING on orders of $39 or more. For orders under $39, a shipping fee of $5.99 will be applied.

Delivery Time

Total Delivery Time = Processing Time+ Shipping Time

Processing Time:
Orders are processed for shipment within the next business day, from Monday to Friday, between 9 am and 6:30 pm.
Tips: Orders placed on Fridays or weekends will be processed the following Monday.

Shipping Time:

  • US Warehouse Stock: Shipped via USPS, typically takes 4-7 working days.
  • No US Warehouse Stock (non-remote areas): Shipped via DHL Express from China, typically takes 5-8 working days.
  • No US Warehouse Stock (remote areas): Shipped via Standard Shipping, typically takes 8-15 working days.

Tips: For Standard Shipping, the package will be air shipped from China to the USA, taking 4-7 working days during which tracking information is unavailable. After clearing customs in the USA, USPS will handle the delivery within 4-7 working days, and tracking information will then be available.

Can you deliver to a post office box address?

Currently, our shipping partners cannot ship to post office boxes or APO/FPO military addresses. Providing such an address will delay the delivery of your items.

Can I change my address after shioment?

If your order has not yet shipped out of China, we can help you change the address. However, if the order is already on its way to the destination, we won't be able to change the address. In this case, you may need to contact your local logistics company for a solution.

How can I track my order?

After placing your order, you will receive an order confirmation and order number via email. If you do not see the email in your inbox, please check your spam folder.

Once your order has been shipped, you will receive a shipment confirmation email containing the tracking number.

Please note: We exclusively communicate order confirmations and shipment information via email from service@petheylife.com.

You can track your order on the PetHey Track Order page using the tracking number or order number plus your email.

Multiple Items Order

If your order includes multiple items, please note that they may arrive in separate packages due to stock availability at different warehouses. We cover the shipping costs for separate packages and will email you with individual tracking numbers for each package.

Do PetHey electric fence systems have a warranty?

Yes, at PetHey, we stand behind the quality of our products and are pleased to offer comprehensive warranties and guarantees to ensure your satisfaction:

One-Year Warranty: We provide a one-year warranty on all our electric fence systems, covering any manufacturing defects or malfunctions.

30-Day Satisfaction Guarantee: We are confident in the effectiveness and reliability of our products. If you're not completely satisfied with your purchase within 30 days, we offer a satisfaction guarantee for your peace of mind.

Customer Support
Should you encounter any issues with your PetHey electric fence system, please don't hesitate to contact our dedicated customer support team. We will promptly assist you with either a return, replacement or repair, ensuring that you and your beloved pet can continue to benefit from our products with confidence.

How do I fulfill the reture and refund?

If you wish to return your PetHey product within the 30-day period, please follow these steps:

Contact Us: Reach out to our customer support team at service@petheylife.com to initiate your return request. Once approved, we will provide you with detailed instructions on how and where to send your package.

Return Address: Please ship your returns to: 282 McCammon Ridge Rd, McKee, KY 40447, United States

Important Note:

Authorization Required: Returns must be authorized by our team before sending the product back. Unauthorized returns will not be accepted.

Upon receiving and inspecting the returned item, we will process your refund accordingly. We aim to make the return and refund process as straightforward and hassle-free as possible for our valued customers.

How can I contact PetHey service?

If you have any questions or need any further help, please feel free to contact us.

Currently, we do not support phone services but offer assistance via email and online chat tools. Due to service hours, we highly recommend using email. The only official email address is service@petheylife.com.

You can either send an email directly or use our contact form on the Contact-Us page. We recommend using the contact form to ensure your message doesn't end up in the spam folder.

We aim to respond within 12 business hours, Monday to Friday, from 09:00 to 18:30.

About PetHey Brand

What else do I need to know about PetHey?

At PetHey, our core belief is that a safe and healthy pet leads to a happy pet family. Since our establishment in 2013, we've been at the forefront of developing innovative solutions that improve pet well-being and fortify the bond between pets and their owners. Our mission is to offer transformative products and experiences to pet parents worldwide, enriching the lives of pets and their devoted owners.

Should you have any questions or require further information, please don't hesitate to reach out to our customer service team at service@petheylife.com. Our team is available from Monday to Friday, 9:00 am to 6:00 pm, to assist you.

Why is PetHey wireless fence the best electric dog fence?

At PetHey, we believe our wireless fence stands out as the premier electric dog fence in the market. While the basic principles of electronic pet containment systems may be similar across brands, the quality, innovation, and level of service we offer set us apart.

Since our inception, PetHey has led the way in creating effective pet training solutions, including dog training collars, bark control collars, and our renowned wireless electric dog fences. Our dedicated R&D team, combined with our seasoned sales and service professionals and executives boasting over 20 years of experience in R&D, ensures we deliver products that exceed pet owners' expectations.

For over two decades, we've been committed to advancing dog training by developing top-notch tools that help dogs reach their full potential. As industry pioneers in electronic collars, we've introduced patented features and tools exclusive to the PetHey product line. Our mission is to empower pet owners with compassionate and positive training methods, fostering well-behaved and joyful pets.

At PetHey, our vision extends beyond individual pets; we aim to create a better life for every PetHey dog and a brighter future for dogs everywhere. Our Smart Wireless Dog Fences, designed for hassle-free setup, provide unparalleled safety for pet owners, whether they reside in a house or an apartment. From the backyard to the dog park, beach, or on outdoor adventures, PetHey ensures your pet enjoys both freedom and safety in any environment.