Return & Refund Policy

PetHey Purchase Policies

Please review these policies carefully, as they govern your purchases at petheylife.com. They outline your rights and obligations, including important limitations and exclusions. By placing an order, you agree to these terms of sale.

Damages and Issues

At PetHey, we are committed to delivering high-quality products. Please inspect your order upon arrival. If you receive a defective, damaged, missing, or incorrect item, contact us within 7 days at service@petheylife.com with your order details and proof of the issue (e.g., photos/videos). We will promptly assess the situation and arrange for a return, replacement, or reshipment of missing parts.

30-Day Satisfaction Guarantee

We want you and your pet to love your purchase. If you’re unsatisfied for any reason, you may request a return or replacement within 30 days of receipt. Contact us at service@petheylife.com to initiate the process.

1-Year Warranty

All PetHey products come with a 1-year warranty against defects. If an issue arises due to our fault within this period, we’ll repair or replace the item.

Note:

  • The warranty covers defects beyond the initial 30 days but excludes damage from misuse or negligence.

  • Proof of purchase and issue (e.g., photos/videos) is required.

Return & Refund Process

  1. Contact Us: Email service@petheylife.com with your order details (order number, name, or email) and proof of the issue.

  2. Approval: Once approved, we’ll provide a return address.

  3. Ship Back: Send the item to our warehouse and share the tracking number.

    • Note: We currently do not provide return shipping labels or cover return costs.

  4. Refund: Upon receipt, we’ll process your refund within 3–5 business days. The refund will reflect in your account within 2–3 days thereafter.

Refund Tiers:

  • Full refund: Item must be unused, in original condition, with all parts/packaging.

  • 75% refund: Minor signs of use or missing accessories.

  • 50% refund: Significant use or missing packaging.

  • No refund: Items in poor condition or missing critical components (e.g., dog collar).

Replacement Process

  1. Contact Us: Email service@petheylife.com with order details and proof of issue.

  2. Approval: If approved, we’ll provide a return address.

  3. Ship Back: Send the item and share the tracking number.

    • Note: Return shipping costs are not covered.

  4. Replacement: Upon receipt, we’ll process any price difference and ship your new product.

Conditions:

  • Within 30 days: Unconditional replacement if the item is unused and in original condition.

  • Within 1 year: Replacement only for defects caused by PetHey (excludes misuse/negligence).

Repair Process

  1. Contact Us: Email service@petheylife.com with order details and proof of issue.

  2. Approval: We’ll provide repair instructions and a shipping address.

  3. Ship Item: Send the product and share the tracking number.

    • Note: Return shipping costs are not covered.

  4. Repair Time: Typically completed within 2 weeks of receipt.

Contact Us

For assistance with returns, replacements, or repairs, contact our team:

Note:

  • Provide order details (order number, name, or email) and evidence (photos/videos) for faster resolution.

  • For purchases made via Amazon or other distributors, contact the original seller for support.

Currently, we do not offer phone support.